隐私政策

1. Introduction

Heng Sheng Institution (“we”, “us”, “our”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) and its amendments. This policy explains what personal data we collect, why, and how we handle it.

2. What Data We Collect

We may collect personal data such as your name, contact number, email address, and details you provide to us, through: website contact and enquiry forms; WhatsApp conversations initiated by you or in response to our marketing; lead forms submitted through our advertisements (e.g. Meta or Google lead ads); other direct interactions (e.g. in-person or phone enquiries).

3. How We Use Your Data

We use your personal data to respond to your enquiries, provide the services you request, communicate with you about our offerings (where you have consented), and comply with legal obligations.

4. Third-Party Processors

We may share your data with Meta solely for the purposes described in this policy. We require these parties to protect your data in a manner consistent with this policy and applicable law.

5. Data Retention

We retain your personal data for 3 years from last contact, unless a longer period is required by law, after which it is securely deleted or anonymised.

6. Data Breach Notification

In the event of a data breach that is likely to result in significant harm, we will notify the Personal Data Protection Commissioner and, where required, affected individuals, in accordance with our obligations under the PDPA and its amendments.

7. Your Rights

You have the right to access, correct, and (where applicable) request deletion of your personal data, and to withdraw consent for marketing communications at any time.

8. Contact Us

For any questions about this policy or your personal data, please contact us at hengshenginstitution@outlook.com.